In the very unlikely occurrence that you are unsatisfied with your Delos watch, we offer a 14-day unconditional money back guarantee, in addition to that we are offering a 24 months warranty on all our watches. Also, the shipping cost is on us if the return or exchange is caused by our fault.
If your watch was damaged in the shipping process please send us a few pictures of the damages within 3 days of receiving to firstname.lastname@example.org – we will be in touch and arrange another to be shipped.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Note: deloswatches.com reserves the right to charge a handling fee on all returned products.
1. All products must be returned in their original condition.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
RETURNING FOR REPLACEMENT OR REFUND
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2. Non Quality Issues:
For all products, if a customer returns a product, within 14 days after receiving it, for non quality reasons, we will offer a refund of 85% of the original product price. (15% is for the shipping fee which cannot be returned)
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.